🔧Troubleshooting

Common issues and their solutions.

Login Issues

Cannot Log In

Problem: Unable to access your account

Solutions:

• Verify your email and password

• Reset your password

• Clear browser cache and cookies

• Try incognito/private mode

• Check if MFA is enabled

Account Locked

Problem: Account locked after multiple failed attempts

Solution: Wait 15 minutes or contact support

Sync Issues

Data Not Syncing

Problem: Changes not appearing across devices

Solutions:

• Check internet connection

• Force refresh the page

• Clear browser cache

• Check sync settings

Integration Sync Failures

Problem: External integrations not syncing

Solutions:

• Verify integration credentials

• Check API rate limits

• Review integration logs

• Reconnect the integration

Performance Issues

Slow Loading Times

Solutions:

• Check internet speed

• Reduce browser extensions

• Clear cache

• Use supported browsers

Upload Failures

Solutions:

• Check file size limits

• Verify file type

• Check storage quota

Getting Help

If you can't resolve an issue:

1. Check our documentation

2. Visit the FAQ

3. Contact support with:

   • Error messages

   • Steps to reproduce

   • Browser/device info